Refund and Returns

Last updated: March 20, 2026

30-Day Money-Back Guarantee

Fragror offers a 30-day money-back guarantee on all diffuser products. If you are not satisfied with your purchase, you may return it within 30 days of delivery for a full refund of the product price.

Eligibility for Returns

To be eligible for a return:

• The return request must be made within 30 days of the delivery date
• The product must be in its original condition, undamaged, with all parts and accessories included
• The product must be in its original packaging
• You must provide proof of purchase (order number or receipt)

Non-Returnable Items

The following items are not eligible for return:

• Fragrance oils (opened or unsealed), for hygiene and safety reasons
• Car diffuser oil refill cartridges (opened)
• Products that have been modified, disassembled, or damaged by misuse
• Products purchased from unauthorized resellers

How to Initiate a Return

To start a return:

1. Contact our support team at info@fragror.com or +1 (469) 434-6194 with your order number and reason for return
2. We will provide a Return Merchandise Authorization (RMA) number and return shipping instructions
3. Package the product securely in its original packaging and include the RMA number on the outside of the package
4. Ship the product to the address provided in the return instructions

Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to a defective product or an error on our part (wrong item shipped, damaged in transit). In those cases, we will provide a prepaid return shipping label.

Refund Processing

Once we receive and inspect the returned product:

• We will notify you by email of the approval or rejection of your refund
• Approved refunds will be processed to the original payment method within 7–10 business days
• Please note that your bank or credit card company may take additional time to post the refund to your account
• Original shipping charges are non-refundable, unless the return is due to our error

Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

Damaged or Defective Products

If you receive a damaged or defective product, contact us within 7 days of delivery at info@fragror.com with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.

Contact Us

For return questions, contact: info@fragror.com | +1 (469) 434-6194