Privacy Policy

Fragror is a brand of Evenore Solutions LLC, 310 Silver Creek Trl, Sunnyvale, TX 75182.

Last updated: March 20, 2026

Introduction

Fragror (“we,” “our,” or “us”) is operated by Evenore Solutions LLC. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have in relation to it.

This policy applies to all information collected through our website (fragror.com), our mobile application (FRAGROR BLISS), and any related services, sales, marketing, or events (collectively, the “Services”).

By using our Services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this policy, please do not access or use our Services.

Information We Collect

Information You Provide to Us

We collect information that you voluntarily provide when you:

Place an order
Subscribe to our email newsletter
Submit a contact form or commercial quote request
Contact our customer support team

This information may include: name, email address, phone number, shipping address, billing address, payment information (processed securely by our payment processor, we do not store credit card numbers), business name and type (for commercial enquiries), and any other information you choose to provide.

Information Collected Automatically

When you visit our website, we automatically collect certain information, including:

Device information: browser type, operating system, device type
Usage data: pages visited, time spent on pages, referring URLs, click patterns
IP address and approximate geographic location
Cookies and similar tracking technologies (see our Cookie Policy for details)

This information is collected through Google Analytics 4 (GA4) and standard web server logs.

Information from Third Parties

We may receive information about you from third-party services we use, including:

Payment processor (Stripe): transaction confirmation, payment status
Email service provider: delivery and engagement data
Social media platforms: if you interact with our social media accounts

How We Use Your Information

We use your personal information for the following purposes:

To process and fulfil your orders, including shipping and payment processing
To send you order confirmations, shipping updates, and customer support communications
To send marketing emails (only if you have opted in via our newsletter signup), including product announcements, promotions, and fragrance tips
To improve our website, products, and customer experience through analytics
To respond to your enquiries and provide customer support
To process commercial quote requests from businesses
To comply with legal obligations and enforce our terms
To detect and prevent fraud or unauthorized access

We do not sell your personal information. We share your information only in the following circumstances:

Payment processing: Your payment information is processed by Stripe through Stripe. We do not store your credit card details on our servers.
Shipping carriers: We share your name and shipping address with our fulfilment and shipping partners to deliver your order.
Email marketing: Your email address is stored with our email service provider for newsletter delivery. We do not share your email with third-party marketing services.
Analytics: Google Analytics 4 collects anonymized usage data. Google’s privacy policy governs their handling of this data.
Legal requirements: We may disclose your information if required by law, court order, or governmental regulation.
Business transfers: If Evenore Solutions LLC is acquired or merged, your information may be transferred to the new entity.

Cookies and Tracking Technologies

We use cookies and similar technologies to operate our website, remember your preferences, and analyse site traffic. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy at fragror.com/cookie-policy/.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law. Specifically:

Order and transaction data: Retained for 7 years for tax and accounting compliance.
Email subscriber data: Retained until you unsubscribe. Upon unsubscription, your email is removed from active marketing lists within 30 days.
Website analytics data: Retained in Google Analytics for 14 months (default GA4 setting).
Customer support communications: Retained for 3 years after resolution.

Your Privacy Rights

For All Users

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate personal information
Request deletion of your personal information (subject to legal retention requirements)
Unsubscribe from marketing emails at any time using the unsubscribe link in every email
Opt out of cookies and tracking via your browser settings or our cookie consent tool

For California Residents (CCPA)

Under the California Consumer Privacy Act (CCPA), California residents have additional rights:

Right to know: You may request details about the categories and specific pieces of personal information we have collected.
Right to delete: You may request deletion of personal information we have collected.
Right to opt out of sale: We do not sell personal information. However, you may submit an opt-out request at fragror.com/do-not-sell/.
Right to non-discrimination: We will not discriminate against you for exercising any of your CCPA rights.

For Texas Residents (TDPSA)

Under the Texas Data Privacy and Security Act (TDPSA), Texas residents have the right to:

Confirm whether we are processing your personal data
Access your personal data
Correct inaccuracies in your personal data
Delete your personal data
Obtain a copy of your personal data in a portable format
Opt out of the processing of personal data for targeted advertising, sale, or profiling

If you are located in the European Union, you have rights under the General Data Protection Regulation (GDPR), including the rights listed above plus:

Right to restrict processing of your personal data
Right to data portability
Right to withdraw consent at any time
Right to lodge a complaint with a supervisory authority

How to Exercise Your Rights

To exercise any of your privacy rights, contact us at:

Email: info@fragror.com

Phone: +1 (469) 434-6194

Mail: Evenore Solutions LLC, 310 Silver Creek Trl, Sunnyvale, TX – 75182

We will respond to your request within 30 days (45 days for CCPA requests, with possible 45-day extension if needed).

Children’s Privacy

Our Services are not directed to individuals under the age of 13 (or 16 in the EU). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at info@fragror.com and we will take steps to delete that information.

Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

SSL/TLS encryption on all pages (HTTPS)
PCI DSS compliant payment processing through Stripe
Secure hosting on Cloudflare with server-level firewalls and DDoS protection
Access controls limiting who can view personal data within our organization

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Changes are effective when posted on this page.

Contact Us

If you have questions or concerns about this Privacy Policy, contact us at:

Evenore Solutions LLC

310 Silver Creek Trl, Sunnyvale, TX – 75182